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Key Account Manager- Professional Services

 

Ingenico is a global leader in the Fintech market, with more than three decades of experience. Its footprint gives scale to its projects and talent. Innovation is part of our DNA, and our diverse community of experts keeps anticipating the evolution of commerce worldwide. We are shaping the future of payment.

Our team comprises 8,000+ people spread around the globe, representing 78 different nationalities. We are proud of the diversity and professionalism of our employees. Whether they work in technical or business support functions, they all contribute to our success as the global leader in seamless payment. We believe in making the company and its people successful, together.

In our office in Cernusco, Italy we are currently looking for:

Key Account Manager-  Professional Services 

About the role

The main purpose of the role is to work closely with new customers in order to support IT tools implementation and ensure client’s engagement. Field Service Specialist is the link between new client, with whom he interacts directly, and other internal teams that are engaged in this step of the process. Excellent communication skills, strong customer focus and ability to identify areas of improvements are guarantee of success in this role.

 

Key responsibilities:

  • Supporting the engagement of new customers and new business by identifying and collecting the business requirements, the data and information needed to support the business case, and transform the output in functional analysis which will support IT tools implementations
  • Participating in the governance of the initiatives by supporting the planning and execution, monitoring the progress of work, identifying the risks and ensuring the associated actions are completed
  • Partnering with the IT department, both on the customer and Ingenico side,
  • Managing the BAT phases to ensure that they are in line with functional requirements;
  • Supporting the internal users and the customers during the testing phases in Operational or IT initiatives, validating the outcome and engaging Go/no Go meeting with the relevant stakeholders;
  • Acting as Single Point of Contact (SPOC) during the pilot phaseand BAU to identify any improvement areas and follow their implementation in line with agreed timelines
  • Proactively identifying, tracking and resolving issues;
  • Supporting technical specialists in troubleshooting;
  • Carrying out high quality dashboard reports for Customer Services.

 

Requirements:

  • Knowledge of Customer Services and Operational processes and contexts
  • Ability to understand the needs from internal and external customers and translate them into functional specifications that can be understood both by all the stakeholders, in particular to be shared with the IT teams
  • Robust analytic approach
  • Perform functional analysis and definition of business requirements

 

Additional Skills

  • Customer focus and problem solving,
  • Leadership and good attitude to work in team, 
  • Proficiency with IT tools, in particular with CRM solutions (e.g. SugarCRM, Salesforce), databases (MS Access, familiarity with SQL), analytics platforms (QlikSense, Power BI), MS excel and in general the MS Office suite
  • Project management skills, the knowledge of a standard methodology is a plus (e.g. Prince2)
  • Exceptional interpersonal skills,
  • Good written and verbal communication skills in English

 

Or, know someone who would be a perfect fit? Let them know!

Cernusco sul Naviglio

Via Firenze, 11
20063 Cernusco sul Naviglio Directions

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